Exceptional Customer Service with Ceva Ecat-iD

Dedicated Teams for Comprehensive Support

At Ceva Ecat-iD, our customer service is structured into three specialized teams, ensuring seamless interactions and support for all your needs.

Back-Office Technicians

Our back-office technicians are experts in troubleshooting and providing advice. They can remotely monitor equipment status, diagnose issues, and guide local maintenance technicians to resolve problems efficiently. This ensures minimal downtime and optimal performance of your equipment.

Spare Parts Team

Our dedicated spare parts team handles quotes and shipment monitoring. They manage the service's dedicated mailbox, ensuring timely and effective communication with clients. You can reach our customer service at ecatid.service@ceva.com or call us at +33 (0) 29 86 81 099. We acknowledge receipt of messages within 48 hours and offer evening or weekend interventions to accommodate local production times and time differences.

Installation and Maintenance Team

This team is responsible for installing equipment and performing preventive maintenance. They travel from site to site, ensuring that all installations are done correctly and that equipment is maintained to the highest standards.

C.H.I.C.K Program: Ensuring Quality Vaccination

Our Ceva Hatchery Immunisation Control Keys (C.H.I.C.K) Program is dedicated to ensuring that all birds are well vaccinated. With the largest team dedicated to hatchery services globally, we provide quality-approved people, equipment, and processes.

Global Quality Assurance

Since 2016, Bureau Veritas Group, a world leader in laboratory testing, inspection, and certification services, has recognized Ceva affiliates for their quality vaccination practices in hatcheries. Our services are structured based on four key commitments:

  • Qualified Teams: Dedicated to monitoring vaccination quality.
  • Continuous Training: Providing ongoing training for customer operators.
  • Regular Hatchery Visits: Contributing to continuous improvement of results.
  • Preventive Maintenance: Managing equipment with a preventive maintenance program.

Choose Ceva Ecat-iD for exceptional customer service and reliable support. Contact us today to learn more about how we can assist you in achieving optimal performance and efficiency in your operations.